Customer Reach

(C) 2005 The Taylor Reach Group

Reproduced with kind permission

Customer Reach is a monthly newsletter created by The Taylor Reach Group.

We thought it was worthy of a wider audience so have arranged to archive these useful and informative newsletters here on CallCentreVoice. We intend to add the entire back-catalogue over the next few months, along with new issues as they become available.

Customer Reach Newsletters

Current Issue:

• March 2005
  An Introduction to ACD Transition and Implementation, plus poll, industry news and Ask The Experts

Back Issues

• February 2005
  A discussion on staff composition and the benefits of optimising the call centre staffing mix, plus poll, industry news and Ask The Experts
• January 2005
  This month the newsletter suggests ways to approach quality assurance, plus poll, industry news and Ask The Experts
• More coming soon...