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This forum is for ad hoc call centre and customer service issues.

Number of topics in this forum: 867

Forum Moderators: Dave ApplebyJohn ClarkZoe Edmonds.

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Subject

Author

Date

Views & Posts

Floating Topic (locked)Contact centre agents - is your voice being heard?

Caroline Gaskin

17/4/2008 15:18:18

793

500+ views

1

Floating Topic (locked)Sport Relief - UK Charity

Ann-Marie Stagg

13/12/2007 12:53:14

951

500+ views

1

Floating Topic (locked)Recommended Topics

John Clark

19/1/2005 08:34:29

4404

2500+ views

1

Topic without RepliesLooking for EIS 9600 or 12000 to purchase

Patrick McCullough

25/8/2008 16:50:47

59

Less than 250 views

1

Topic with RepliesData format for inbound call forecasting and staff scheduling?

Joannes Vermorel

19/8/2008 18:04:17

422

250+ views

3

Topic with RepliesResearch

Rebecca Collin

19/8/2008 18:02:18

293

250+ views

3

Topic with RepliesCall Center's of the future

Garry Pickett

17/8/2008 11:02:09

6125

2500+ views

16

Topic with RepliesAvailability

Paul Robertshaw

13/8/2008 15:06:43

344

250+ views

5

Topic with RepliesExpo 2008 (16th-17th September)

Dave Appleby

28/7/2008 12:23:31

322

250+ views

3

Topic with RepliesAnswer machine Detection

Paul Lucas

22/7/2008 14:47:30

773

500+ views

8

Topic with RepliesGenisys - ?

David Bothamley

21/7/2008 10:00:40

543

500+ views

3

Topic with RepliesJob Opportunity Networking

Beth Davis

18/7/2008 14:10:28

479

250+ views

2

Topic with RepliesAccessibility, service level - measurement question

Mario G.

8/7/2008 11:46:24

494

250+ views

3

Topic without RepliesNew NVQ Funding Announcements

Kate Richards

27/6/2008 10:05:25

324

250+ views

1

Topic with RepliesSymposium - Automated Reports

David Bothamley

27/6/2008 09:18:06

1341

1000+ views

15

Topic with RepliesProject Plan for new call centre set up

Lucia Fisher

24/6/2008 09:06:37

1186

1000+ views

7

Topic with RepliesCampaign Data Management??

Richard Kazibwe

21/6/2008 19:45:42

450

250+ views

2

Topic with RepliesCustomer Feedback Software

sigal abba

3/6/2008 11:48:15

497

250+ views

3

Topic with RepliesSoft dialler definition

Dave Evans

28/5/2008 18:53:45

566

500+ views

3

Topic without RepliesUK Call Centres Getting Worse-Report

John Nicholson

23/5/2008 15:18:27

344

250+ views

1

Topic with RepliesDialler Detection of Busy/Invalid tones

Richard Furlong

17/5/2008 10:09:34

465

250+ views

3

Topic without RepliesData Protection Act / Information Commissioners Office et al... Oh boy!

Dave Appleby

1/5/2008 11:25:50

393

250+ views

1

Topic without RepliesLooking for recommendation: usb headset

Justin Dechaine

28/4/2008 23:38:27

318

250+ views

1

Topic with RepliesEmail - FTE

santosh santhosh

25/4/2008 11:20:54

1211

1000+ views

14

Topic with RepliesAvaya CMS historical data, real time data sent to server

Arman Thaligor

23/4/2008 14:46:02

514

500+ views

2

Page Generated: 29/8/2008 04:19:42

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