Planning, Strategy and Management


Issues related to running a call centre or customer service department

Number of topics in this forum: 257

Forum Moderators: Dave ApplebyJohn ClarkZoe Edmonds.

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Subject

Author

Date

Views & Posts

Topic with RepliesStaffing - FTE Required

santosh santhosh

26/8/2008 13:25:21

6612

2500+ views

35

Topic with RepliesBlue Pumpkin Automatic Holiday Assignment

Scott Wilton

13/8/2008 08:32:40

969

500+ views

7

Topic with RepliesErlang C with Excel 2007

Graham Rickman

4/8/2008 11:03:29

1370

1000+ views

14

Topic with RepliesOFCOM 3% - Onshore/Offshore abanon rate sharing?

Andy Hinton

28/7/2008 14:09:00

457

250+ views

4

Topic with Replies (Locked)How to use Erlang C with Excel 2002

Shakti Upadhyay

16/7/2008 19:37:31

350

250+ views

2

Topic with RepliesShrinkage

Shuchi Saran

20/6/2008 16:20:31

2176

1000+ views

17

Topic with RepliesHomeworking and Data Security

Ann-Marie Stagg

18/6/2008 16:20:11

387

250+ views

2

Topic without RepliesRegarding work force management softwares

Raakesh Sharmaa

18/6/2008 08:19:59

336

250+ views

1

Topic with RepliesScheduling

Shuchi Saran

17/6/2008 16:15:30

518

500+ views

2

Topic without Replies (Locked)Scheduling quesion

Becky Kleinfelter

7/6/2008 04:55:04

375

250+ views

1

Topic with RepliesUsing Genesys WFM

C-N Odenbring

5/6/2008 15:47:18

571

500+ views

4

Topic without RepliesGenesys Dialler v6.5

Andy Hinton

3/6/2008 13:36:22

344

250+ views

1

Topic with RepliesFlexible Staffing

Barry Rigby

30/5/2008 12:48:16

468

250+ views

2

Topic without RepliesNeed help

Aurimas KIA

25/5/2008 14:00:17

367

250+ views

1

Topic with RepliesSetting up a Small Size Call Center

Mustafa Balsara

22/5/2008 21:05:59

960

500+ views

5

Topic without RepliesOutbound call's and sales

Aurimas KIA

21/5/2008 22:46:56

353

250+ views

1

Topic with RepliesReducing AHT

Ajith kumar Uduma Vazhavalappil

21/5/2008 15:55:20

1919

1000+ views

10

Topic with RepliesAnswer machine response rates - manual messages v's played messages

Andy Hinton

16/5/2008 08:18:23

772

500+ views

5

Topic without RepliesHosted WFM

Dave Appleby

30/4/2008 11:49:38

382

250+ views

1

Topic with RepliesOccupancy

Shuchi Saran

26/4/2008 22:19:54

742

500+ views

4

Topic without RepliesAHT and Blue Pumpkin

Ryan Villagomez

26/4/2008 00:12:14

436

250+ views

1

Topic with Replies (Locked)WFM question - Agents required

Mahesh Chindarkar

14/4/2008 15:08:14

1294

1000+ views

8

Topic with RepliesInvision WFM

Tim Harding

11/4/2008 10:38:21

690

500+ views

2

Topic with RepliesForecast Chats - Factoring in Multiple Windows

Dan Ritz

11/4/2008 05:49:42

648

500+ views

4

Topic with RepliesWFM - Genesys or Aspect or Blue Pumpkin (for 600 agents)

Oscar P

10/4/2008 21:23:59

6139

2500+ views

19

Page Generated: 29/8/2008 04:36:24

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