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CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. With 9562 members worldwide, we promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.

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Recent Articles (in conjunction with CallCentreGurus)

Author

Finally Ofcom Act - Is this what everyone has been waiting for?

Mike Simmonds

Do You Really Care?

John Clark

Customer service week

Darryl Beckford

Where\'s Mr Clark?

Darryl Beckford

TPS DNC or Don\'t I know you from somewhere?

Dave Appleby

Recently Active Discussions

Author

OFCOM 3% - Onshore/Offshore abanon rate sharing?

Andy Hinton

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Jeff Rose-Martland

Expo 2008 (16th-17th September)

Dave Appleby

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Michael Downer

Reduce lost calls

Indro Guha

Updated: 24/7/2008 18:48:29

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