http://www.callcentrevoice.com/latest.asp Latest Call Centre Posts on CallCentreVoice en-GB http://www.callcentrevoice.com/vpost_7320_25866.htm Dave,It depends for me.1) What has brought about the variance?, is it trending due to a particular activity?, is it seasonal?.My answer would be it depends on the particular situation.Do you have an example?Tim (A part of topic: Open a little debate.) http://www.callcentrevoice.com/vpost_7356_25865.htm Avaya - Aux CodeExampleIs it possible to have an agent defaulted in a admin state however whereby if a call comes through it is delivered to the agent.However then if an agent is in a different state i.e. training / break / lunch etc then a call is not delievered.If so how is this done?RegardsTim (A part of topic: Avaya - Aux Code (Seeking Help)) http://www.callcentrevoice.com/vpost_6968_25864.htm I remember a former employer that watched me serving customers for half an hour and then gave me a warning for my smile being too forced, the first thing they told me when i started was smile no matter what even if your having a bad day... go figure (A part of topic: What's Your Reaction?) http://www.callcentrevoice.com/vpost_7017_25863.htm Thats a strange job title, it does sound like someone who would handle the general enquiries for a business' website. I would imagine that it would not handle really specific or technical enquiries just general information. (A part of topic: What is a Website Receptionist?) http://www.callcentrevoice.com/vpost_7320_25862.htm I see. So your next year's projected volume would be the cummulative of the month over month % trend you've established for the 2-3 years data worth. Thanks for the help! (A part of topic: Open a little debate.) http://www.callcentrevoice.com/vpost_7337_25861.htm Google Page rank is based on back links. The more back links you have the higher your PR will be, if you can get more back links then you can easily get higher PR. You can advertise freely on any of the following: search enginesforumsblogssocial bookmarkingsocial networksvideo sitesarticle directoriespress releasesgroupsanswer sitespdf sitestutorial sitescoupon directoriesSEO services: Do these:1. Article Submission2. Press relies Submission3. Social bookmarking4. Directory Submission (A part of topic: SEO best practices) http://www.callcentrevoice.com/vpost_7214_25860.htm I have to disagree with the notion that Five9 is a good option if you are looking for free. They charge per seat license which is over $100 per seat. The last I heard, Five 9 only allows you to use their voip carrier which is double the cost of what you can get outside. Check out Vicidial. You can find hosted dialers that you wouldn't have to maintain. You can find one that handles 10 seats for between $150 and $300 per month including support. This dialer is a full blown predictive dialer that can also dial manual if need be.Hope this helps. (A part of topic: Predictive Dialer) http://www.callcentrevoice.com/vpost_7337_25859.htm I could explain it but it would be about 300 pages of text. I would suggest going to a bookstore or library and find a book on the basics of SEO. There is no secret bullet. Google's objective is to deliver companies that most closely match what the user is looking for. Think of this in another way. If you were a hand surgeon and you wrote countless journal articles in medical publications, appeared on news programs as an expert, had countless newspapers write articles on your success and ability, videos on youtube offering advice to patients. Compare that to a surgeon who may technically be a better surgeon but nobody knows ... (A part of topic: SEO best practices) http://www.callcentrevoice.com/vpost_5744_25858.htm Hi Paul,You would need to confirm with your provider exactly what calls are being classified as this as I haven't seen this term as a call classification on a dialler before.Cheers (A part of topic: Answer Machine Detection Success Rates) http://www.callcentrevoice.com/vpost_5744_25857.htm thanks John.much appreciation. could you please help me so that i can be able to reduce the trunk line calls?P (A part of topic: Answer Machine Detection Success Rates)