CallCentreVoice Web Links

Best Practice Call Centre Management
Website for the call centre best practice events run by Datamonitor

Call Centre Association
The professional body for contact centres

Call Centre Focus Magazine
UK-based call centre magazine with articles

Call Centre Helper
Call Centre advice site

Call Centre Learning Center
A comprehensive directory for call center managers

Call Centre Management Association
Professional Association for Call Centre Managers and Supervisors

Call Centre Management Association Ireland
Professional body for contact centres in Ireland

Call Centre Managers Forum (Australia)
Excellent all-round resource from Australia

Call Centre Recording
Call Recording Specialists (sponsor)

CallCentreGurus
Call Centre Weblog & Commentary

Centric
Centric delivers IP hosted inbound & outbound multi-media contact centre technologies to outsourcers around the world

Contact in Gauteng
CiG is a provincial body focused on uniting the contact center industry in Gauteng, South Africa.

CRM Guru
Site for all CRM matters

Datamonitor
The home of business intelligence

i-CALL.co.uk
Hosted and Virtual Call Centres

L3Prime - WFM Wisdom
Next generation high definition workforce management

MX Digital
Specialist contact centre solutions consultants

North West Contact Centres Project
NWCCP are focused on improving health, safety and productivity in contact centres within the NorthWest

Reynard Thomson
Specialists in Requirements Prototyping

Rostrvm
Supplier of multi-channel call centre software (sponsor)

SER Solutions
Best in class enterprise contact centre solutions

The Acoustic Safety Programme
Promotes best practice in health & safety of telephone operatives at risk from the causes and effects of acoustic shock and noise interference.

The Taylor Reach Group
Home of the Customer Reach Newsletter