Hi Soapy,

I wish our winters were warm - I guess it's getting hot down there in Sydney?

Welcome to the site!

John

In India,planet earth. A pragmatic surrealist..
In between careers. Flying -IT-HR-Tranining Boy ! am I lovin it!
John nice site.
Hey I am reading load about high attrition rates owing to high stress levels.
HR people need to do something.
Make calling fun! how hmmm..Turn it into a game(negotiating is fun)..and yeah take it easy.
Take care guys think ill get into this industry..people here are taking it too seriously. N yup HR Guys give the employees - a future and they'll stay..
For people in the management-A service oriented company hmmm--talking abt satisfied customers..lets talk abt
satisfied employees ..be nice! open up..everyones got work to do..don't mean they ain't human.Respect aint demanded its commanded.
FOr training guys(especially- its calling over phone and recieving them ain't it- yup people are across continents..but they are still people..n people are fluid..for a.they think..and b.they have emotions...hmmm soft skills..
dont make training a drab deal -n when u tell em to do group projects on UK/US tell them - you need reserach in-popluation distribution,a lil about the" local lingo" say in florida as opposed to ohio they use supper for lunch!.
Oh dont forget a lil research on what kind of folks live there helps!mmm..linguistics and phonetics is it coupled with philology .

mmm what else..
John nice ideas ! and a cool website,try giving reduced cost certification online,to call centers people in india..the industry's growin at 80% per anum here.

Allright see you in a bit then people.. and take it easy..One life .

How do i edit my previous post in here!Anyone? All the captious pedagogues in here,kindly bear with me till i find a way to edit my last post..i filed it on the fly! and on the run..!
See you on another post!

Sumona ! lucky to have met you here! I am bit of a researcher too a quasipseudo-psychologist and a philanthropist(arn't we all)..somehow I missed out on Darwin's theories and Richard Dawkins"The selfish gene".
Man I am getting comfortable in here..

K my consanguine globedwellers ..Love You all..
Any Help Anywhere Just Ask...

One More second went by! growls ..feel like ,have known you guys for aeons!

Love Neil!

Hi Folks!
My i am new to this site thanks to Michael but but have spent few years in Industry.
Very interesting site, good didcussions.
My expertise is in designing solutions for CC and business development.

Regards
Anant

Hey People ,
I am from India , land of the outsourced .
John , Impressed by your site .

will catch up again

Well, I think I am replying to this after a long time.
I am a call center agent, just sarting this job, in Jeddah, Saudi Arabia.

this is a very nice website, I am happy to find one in my field.

North East

Sunderland to be exact.

If anyone else is local feel free to email

timharding@hotmail.com

Hi,

My name is Deepak kapoor, I live and work from New Delhi, INdia, now jokingly also known as the 1-800 of the world :-)

I edit a newsletter for the CC industry, and consult for many large/ mid-sized CCs. Active with the call centre association too ... depakkapoor2k@rediffmail.com.

Best Luck to everybody here ...

Deepak
0091 9818728369

Hi all,
I am Polish, currently Leeds (UK) based, but relocating to London;
'responsible' for some quite efficient call centres in Poland so far
brgrds
Slawek

Looks like this forum is here to connect people from all over the world. COngratulations! ....thou i am a bit late in introducing myself....i am from India and based in Mumbai ....the commercial capital of India.

Regards
Gouri

I am based in Mumbai India for the past 2 years...

Gretings,

The name's Dilip Tahiliani from Mumbai. Boris is my alter ego, my pseudo name. Been into Knowledge Centers for 3+ years as Tele Sales Executive, Dialer/MIS Executive & currently as Ops. Manager. Love this site, ofter refer to it for pearls of wisdom, such as technical updates, attrition rates & stress handling. Handled StrataSoft Predictive Dialer, suits my company very well.

Cheers,

Dilip Tahiliani.

We are from New Delhi, India

Ian Burgess - working in the oh so sunny climes of Sunderland. Worked in Call Centre Resourcing for 4 years, moved away from it for a year or so, but now moving back towards this glorious calling.....

Hi,

I have just joined today. I think this site is a fantatstic idea and wish I had known about it when I used to manage contact centres! The company I work for (check my profile) is based in London and we specialise in Performance Management Consultancy. I have joined this site to get back upto date with what is happening in the industry. I have been out of conatct centres for about 2 years (I used to manage 2 for Norwich Union) and we are looking to gain more work in this area. We have a good track record so far in the contact centre sector having worked with a financial services industry leader in call centres and rolled out the performance management framework for NHS 24.

Hope you are all enjoying your summer!

Christian Mason

Performance Management Consultant

hi

nice to be a member in callcentervoice..
Im Sathish From South-India.

I am from Preston, Lancashire, just joined today.

and the weather is miserable.....

After a Grey Tuesday Manchester is actually nice, rather than the usual looking like the entrance to the Lords of Doom in Mordor.

DaveA

By day I work for an organisation based in the North East, who have a number of communications / call centre roles. It's the latest in a series of roles that have seen me work for large and small contact centre organisations, including telecoms companies and banks.
By night I hang upside down from the roof.....
No, but seriously, in my spare time I'm a councillor on a local authority who are moving gradually towards one stop shops for face to face contact, telephony and e-contact.
So during the day I do the job, and by night I scrutinize the way the council does the job. So you can imagine I'm sometimes confused as to which role I'm performing (sorry boss.....)