Hi everyone.

We've had a couple of requests for our own CallCentreVoice Erlang calculator recently, and we did think about adding one. However, why re-invent the wheel when there is a decent calculator available here.

Hopefully some of you might find this resource useful.

John

and a really useful website is:

www.erlang.com

I've made that a clickable link.

Thanks, Adelle, nice to see you back on the site!

John

An even better web site is www.erlang.co.uk.

Here you can download for free:
Call Centre Calculator (Windows based calculator)
Erlang for Excel (adds erlang and call functions to Excel)
TheSwitch Skill Based Routing Simulator (for when erlang
just won't do)

www.erlang.co.uk is not a commercial site, it is run for
the benefit of Call Centre professionals.

Thanks for that Lester.

First things first, I'd like to take this opportunity to extend a warm welcome to you - I hope that 'Voice lives up to your expectations and that you find it useful. Remember that if there's every anything we can help with, please feel free to ask!

You're right about www.erlang.co.uk. So, here's another clickable link to make things easier for everyone...

Best wishes,

John