Hi everyone.

One of the dilemmas we face as a growing community is that there are a lot of new faces and so on. We used to have a 'Where are you from' topic which was great, but it became unwieldy after a while.

This topic is for everyone to introduce themselves, and state in no more than a couple of sentences...

* where you are from;
* who you work for;
* what you do in your current role;
* what your company does.

Nothing more than a few sentences, and on this occasion it's okay to say what you specialise in. We're strongly against people who solely use our community to advertise without ever contributing in discussion, but by creating this topic we can keep the 'who is who and who does what' in the one place.

Please note that any off-topic stuff, or over-wordy chit-chat, will be edited or even deleted. I'd like to keep this topic as compact as possible, with the maximum amount of 'signal' to 'noise', if you get my drift.

I'll begin:

I'm John Clark, I'm the Architect of this site (and designed it all from scratch between November 2000 and now, as part of an ongoing challenge ;-), I keep things working and do a bit of moderation and other stuff when required. Our company, New Business Network (UK) Ltd., specialises in developing bespoke interactive communities.

John

Great Idea John...

I'm Chris Lynch, quite new on the forum, from Glasgow.

I work as Resource Planning Coordinator for TeleTech UK Ltd, my role covers ALL UK operations and to an extent European and Indian operations too.

TeleTech UK Ltd is a subsidary of TeleTech Inc., who are one of, if not THEE, world's largest global outsourcers. TeleTech is the leading full-service provider of strategic customer management solutions and interacts with two million customers every day using the phone, Web, email and automated solutions.

That the kind of thing you are looking for ?

Regards,
Chris.

John,

Hi I am a new user but do appreciate the work done. Nice forum! Glad to join in.


My name is Dadi Bhote
I am from Hyderabad in India
I work with HyperSoft Technologies Limited
A software development company www.hypersoftindia.com which has made a foray into the call center business using VoIP and Virtual Predictive Dialler solutions.
We cater to call center clients in the USA and Europe.


Dadi

Hi,

"My names Dave and I'm an analyst....."
(Everybody. "Hi Dave")

I work as a performance and resourcing analyst
for a large UK insurance company in the Healthcare division.

Most of my work is callflow analysis and staffing based round a Meridian Switch using MAX as the reporting tool.

90% of our reports and forecasts are done using Excel and Vba.

Love me love my Penguin!

DaveA

Dear John,

I am a new entrant to this forum. This indeed seems an interesting forum and I do not regret having joined in.

My name is Narayana.D,I work as Executive Pre-Sales for Real Soft Inc a US Based Global Company which is into Voice,Speech CTI and IVR Management Services. You can look up www.realsoftinc.com for more information.

We cater to a diverse Verticle Segments ranging from Telecom, Finance, Pharma, Energy, Logistics and the Fedral Government.

Hope to see this forum swell in size and services :)

Regards,
Narayana.D

*where you are from; Oxfordshire via Vienna
* who you work for; financial services company who believes pigs fly
* what you do in your current role; project manager for all things CC related, CC operational design specialist
* what your company does.financial services

(John please delete if inappropriate) I am always open to offers, and would be especially keen to look at overseas moves

Dave - wrong meeting mate but hey... one day at a time, right?!

[edited by John Clark 8/12/2003 to fix html]

* where you are from; [Bold]Basingstoke
* who you work for; CORGI (sorry Gas not cars)
* what you do in your current role; Look after the physical telecoms and Symposium stuff.
* what your company does; Control Gas Safety in the UK

* what your company does; Control Gas Safety in the UK

Is it me or does that sound a lot cooler than it actually is?

DaveA

* where you are from; Manchester
* who you work for; Vertex(for those not in the know, an outsourcer)
* what you do in your current role; I'm a BI Manager (read into that what you will)
* what your company does. insource what has been outsourced.

My team have developed a web based agent performance management tool that has automated collection, production and management of MI for over 4000 telephony agents across Vertex linking through ODBC with 8 Symposiums and a TotalView server - very nice. ps this is not an advert as it is an internal system.

Hi all, my details

* where you are from; Bristol UK
* who you work for; Cannot disclose due to men with shiny gloves popping in to give me a kicking!
* what you do in your current role; Network optimisation, Predictive Diallers, ACD's, CTI, Operational management, solutions.
* what your company does. Telecomms.

I get all the fun things to do, centralisation, performance improvement, "special projects". All things call centre related.

Regards,

Ian

Hmmm, Orange, Telewest & BT have operations in Bristol... ...I'm not sure if any of the new directory services are based there, but I don't think they'd need a predictive dialler... ...I'm going to guess Orange - Are you writing under an assumed name?

Hi Ben. No I am really me, either that or I need to go back to the shrink again :)

As you are aware diallers can be based anywhere, as can the people who manage them...

Really will not confirm who I work for as I do not think that it is important. If you check through my posts I do not advertise my companies products or services, they pay other people a lot more than me to do it!

Regards,

Ian

Really will not confirm who I work for as I do not think that it is important. If you check through my posts I do not advertise my companies products or services, they pay other people a lot more than me to do it!


He works for BT!

Go on Ian admit your shame.

I claim my free pint!

DaveA

I cannot confirm or deny who I work for, however I would be glad to buy you a pint Dave...

Broadsystem have a dialler and are based in Bristol, as are a number of others.

Diallers can be used in the most ingenious of ways, automated line testing is one use...

Regards,

Ian (aka man of dysentry)

Yes another appleby (De De Daaarrrr)


I am Dave's younger, more attractive but evil brother. I get likend to Doctor Nic from the simpsons however I won't use the joke again.


I work as a data analyist for the direct arm of a large UK insurance co. Been of the web for last couple of months due to office relocation.


Please note do not frrd David after midnight or let him get wet !!!

Ian.

I cannot confirm or deny who I work for, however I would be glad to buy you a pint Dave...

Oh god no!

It was meant as a joke...

I didn't even kow BT had a place there. I actually thought you worked for Brann or someone like that!

Mind you I'll never turn down a free beer!.

Julian,

8 Symposiums and a TotalView server

Which part of Manchester? I'm based in Stockport.

If you could sneak me in I wouldn't mind seeing the Symposium/IEX combination.

Nick,

I get likened to Doctor Nic

Hi Dr Nick. Well I suppose the goatee does it!

DaveA

Me thinks he protesteth too much? LOL...

As far as I am aware BT has places all over the place!!

Brann? Not today....

Beer still on next time I am in Manchester, got a site around there that caused me to 'enjoy' local hotels for a year or so....

Regards,

Ian

Hi!
I'm Marianne Marrou, and I am one of the crazy Americans who just love the way you Brits type! ;)
I live in Orlando, Florida.
I work for Connextions, Inc. a callcenter, fulfillment and IT outsourcer to the stars!
My job is to balance 15 clients and 300+ agents on top of my head. Really, my job title is IT Manager, Voice & CRM systems. My team and I make sure all the phone systems, and Callcenter software packages(CRM, Email Mgmt, etc...) work. I also work as a translator for the rest of the IT department.

Marianne

Well what to say,I have just managed to get my account working again after not being able to post for the last couple of months, plus being a bit to busy.

I have been a member of this site now for about 2 years.

I run an Telemarketing Team in Bristol for a company called Call Centre Technology.

My interest in this site, my company are a gold partner with Avaya and specialise in installing and account managing call centres hardware & software across the UK & Europe.

I can usually be of some help if you need any information or help relating to Avaya products and services.

Personal info, Love Football, Chelsea FC like to play as a goalkeeper at the weekends when I can. Love to travel hate, bad salespeople.

I'm a Resource Analyst of 5 plus years now specialising in the "stable" travel industry! Although really i am more than capacble of covering any industry that needs a Resource Planner.

I am currently on a 6 month contract due to end 29th March. Previous areas include Car Rental (First Analyst Role), Exam Boards (1 month)and currently a major Travel Company in the FTSE250.

I am currently located in Crawley, West Sussex and my role is mainly implementation of Q-Max WFM for the centre in time for the Jan rush.

I maintain 120 agents who love my shifts "lots"! No really they do why won't you believe me?

Unfortunately I no longer have any direct reports to blame anything on!

Nicknames include: Statto (Since college) and Social Life Stealer.