Anyone got anymore?
In the best David Letterman tradition...
You may need to review your life if...
- You think Erlang C is a vitamin supplement.
- Your monitoring program is based on a George Orwell novel.
- Your primary agent incentive is, "Lower your talk time and no harm will come to your family."
- Your primary hiring criteria for agent applicants are transportation to the call center and the ability to respire.
- Your idea of state-of-the-art equipment is asbstos-free headsets.
- You base your center's staffing needs on your horoscope.
- You think a PC-based call center is one where none of the male employees refer to women as "chicks."
- Your agents have heard of the break room, yet few have proof that it exists.
- You assume the Marketing manager actually cares how the latest promotion will affect call volume in the center.
- You think computer-telephony integration is a civil rights issue ...
Closer than I'd like to think.
DaveA
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