Tracking errors within a Contact Centre can be a tricky thing, but through progressive quality monitoring and error logging we are able to pick up key trends and highlight individual or group training needs.
Imagine my surprise when we pulled off a report only to find the most common cause of system problems was a PICNIK error. Determind to get to the bottom of this I had to do some investigative work starting with what a PICNIK error was. Turns out it stands for; Promblem In Chair Not In Keyboard. |