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 | Call Center Manager % of time on phones answering calls | Planning, Strategy and Management | 6/10/2011 22:26:49 | 1389 |  | 8 |
 | Task Performance | Planning, Strategy and Management | 4/10/2011 19:57:58 | 1375 |  | 7 |
 | Setting Up call center and its cost | Technology | 27/9/2011 19:01:51 | 1074 |  | 2 |
 | Returned To Queue Calls | Call Centre Answers | 23/9/2011 15:49:08 | 1099 |  | 6 |
 | IEX Set up | Products and Services | 18/9/2011 15:46:14 | 731 |  | 1 |
 | Calculating Shrinkage | Planning, Strategy and Management | 8/9/2011 14:05:55 | 1613 |  | 4 |
 | Workforce Planner KPIs | Call Centre Answers | 8/9/2011 06:51:31 | 780 |  | 1 |
 | Aspect Dialler - UIP | Products and Services | 7/9/2011 19:14:29 | 1327 |  | 1 |
 | aspect dialler costs | Products and Services | 7/9/2011 19:06:37 | 579 |  | 1 |
 | Guys I need Urgent help $$ | Call Centre Answers | 7/9/2011 00:44:51 | 652 |  | 2 |
 | call delivery | Call Centre Answers | 3/9/2011 21:04:33 | 1020 |  | 3 |
 | New KPIs | Call Centre Answers | 3/9/2011 10:04:51 | 1168 |  | 2 |
 | Speech Analytics | Technology | 2/9/2011 10:10:37 | 486 |  | 1 |
 | Centralisation | General | 31/8/2011 13:51:57 | 774 |  | 2 |
 | Call Centre Locations | General | 24/8/2011 11:18:26 | 633 |  | 1 |
 | Computing FTE for Chat account | Planning, Strategy and Management | 24/8/2011 02:47:36 | 958 |  | 2 |
 | Capacity planning | Planning, Strategy and Management | 19/8/2011 12:39:04 | 972 |  | 1 |
 | Forecast | Planning, Strategy and Management | 18/8/2011 12:45:00 | 689 |  | 1 |
 | CMS - Dashboard Output | Planning, Strategy and Management | 9/8/2011 15:58:26 | 1263 |  | 2 |
 | Control of Noise at Work Regulations 2005 (and non-compliance) advice please. | Planning, Strategy and Management | 3/8/2011 09:51:27 | 743 |  | 1 |
 | Back Office Forecast | Planning, Strategy and Management | 28/7/2011 11:49:35 | 913 |  | 1 |
 | Making your team number 1 | Call Centre Answers | 23/7/2011 06:03:45 | 926 |  | 1 |
 | Forecasting/Validation | Planning, Strategy and Management | 21/7/2011 16:39:21 | 1414 |  | 3 |
 | Hosted Contact Centre Solutions in India | Call Centre Answers | 20/7/2011 11:12:51 | 856 |  | 1 |
 | Cti issues | Technology | 14/7/2011 18:27:43 | 1011 |  | 1 |
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