Answer machine Detection
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Paul Lucas on 18/7/2008 13:57:57.Topic has 8 posts; viewed 778 times.General [This topic is read only]Forum List | Unified View | Latest PostsPopular Topics | Editor's Choice | Voices WebLog
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Paul LucasDialler ManagerTSYS6 posts0 friends welcomed
Answer machine Detection [18/7/2008 13:57:57]
Hello , I currently use a Genesys dialler v7.5....Has anyone done any teting on the AMD rate or does anyone know what Genesys publish as the % accuracy ?
Andy HintonDialler ManagerDiallers UK9 posts0 friends welcomed
Genesys detection rate..... [21/7/2008 09:45:33]
Hello It about 87% Andy
AMD [21/7/2008 11:35:22]
Many thanks for that .....can you tell me how you get to that figure ?
Darryl BeckfordContact Centre ConsultantDarrylBeckford Limited985 posts3 friends welcomed
Technically.... [21/7/2008 12:26:46]
Genesys doesn't do AMD - it needs to be provided by a third party component. Andy - are you using Intel HMP / dialogic cards?
AMD [21/7/2008 14:05:09]
Hi Darryl & Andy ... I currently use Genesys CPD if that helps Paul ..
Reponse rates [21/7/2008 14:08:13]
Dialogic cards We had some analysis done from a 3rd party - simply testing the data Andy
AMD [21/7/2008 14:36:47]
Thx a lot Andy ... I am being pressured to provide an SLA for AMD, I am obviously reluctant to do this as it is a very difficult to test & B .very difficult to prove either way .. Many thanks for your help ... Paul ..
Richard FurlongDialler ManagerEquidebt Limited3 posts0 friends welcomed
AMD rate [22/7/2008 14:47:30]
Hi Paul, I would suggest 87% is rather too high. Maybe you should run a test on a sample of your own data and see what you come up with?
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