Hello

If you have an onshore and Offshore dialling set up (Collections)and you work the same data (but are x2 independent diallers - one hard and one soft), does anybody know where we would stand should we 'share' the abandon rate?

We are both working the same data - i.e. day one Offshore may call the customer, and then should we choose, on day 2 we may dial onshore (file splitting decisions are made daily pending resource, file complexity split, balance size etc) - because they are both Collections, and therefore the same CAMPAIGN, could the abandon rate be shared - e.g. if Offshore come in at 5%, and Onshore comes in at 1% - with overall being 2.9% - is this ok??


Thoughts please

HI Andy,

In my experience as long as teh calls are being made in 2 seperate Diallers and teh data is split before the campaigns start this should be ok! (Make sure you do a weighted average on adding the 2 together though)

It would only cause a problem if you had one centre repositry where calls where being fed centrally into 2 diallers based on availability.

Best regards,

Michael

As long as you are splitting the list and thus not potentially calling the same consumers twice then an aggregate of abondoned is fine.

thanks chaps for your feedback - food for thought!