Hi all,

Does anyone have a good presentation on the power of 1. I have a presentation that is presented to all new starters but would like to know if anyone has a brilliant model to display the power of 1 agent.

cheers

Michael

Hi Micheal

I have one that I created and have used over the years if you'd like.

Eamail me at eamon.goodfellow@becogent.com

Eamon

I would also be very interested in the matereal you both have as I have been asked to hold a session relating to this.

Thanks

No problem Louise, feel free to email me.

Eamon

Hi Eamon,

Would you mind sharing a copy of this presentation with me as well?

Stu

Thanks Eamon thats a great presentation. I assume you give this presentation to new agents and team leaders to highlight the domino effect their actions can have on the contact centre as a whole. It also deals with the old "why dont we have more agents" questions.

Thanks for sharing it.

Jason

Hi Jason

Yeah we do, we also put it on our intranet so that agents can run through it themselves in-between calls. The thing they are always surprised about is that we plan for availability. They get the impression that we want them to be on the phones 100% of the time and this shows them that they don't need to be.

Stu, feel free to email me and I'll send it along.

Eamon

Eamon,

Thanks for sharingyour prsentation with me, I have found it a very useful tool to base my work on.

Much appreciated

Hi all,

Presentation sounds just what I'm after to help our team understand better why we do what we do. Eamon, can I grab a copy please?

Luke

Hi Luke

No problem, email me at eamon.goodfellow@becogent.com

Eamon

Presentation was as informative as I had expected. Makes me want to conduct awareness programs for our team.

Anyone got any links to outbound sales studies?