CallCentreVoice Topic Forecast variance

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sophie giesen on 30/7/2009 05:30:25.
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sophie giesen
Operations manager (WFP)
Smart Service Queensland

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Forecast variance  [30/7/2009 05:30:25]

Hi all

I need to submit targets for forecast KPI's and was wondering what other's might have (if you don't mind sharing) in this regard? The frequency is broken down to weekly, monthly and annual. I have managed other teams where a overall % was target (eg 5% daily), and others where there is a % of intervals that need to be less than the target (eg 90% of 15 min intervals less than 5% variance). Any thoughts?

Cheers
Soph

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