Hi folks-

My company (3rd party North America / Philippines - mix of clients some really large, some really small) has grown rapidly over the last 18 months and we have grown from 2 WFM analysts to a group of 7. My role has recently changed from the 1 of 2 analysts to supervise the new recruits.

I'm curious into the pros and cons of team structures.

- Should the analysts specialize and become experts for certain clients/programs? Alternatively, should they be 'blended' jack of all trades (good for DRP)

- Tools and processes - given the variety of clients should we aim for (as much as possible) standardized reporting / analysis / processes?

Thanks :)
Dan