Does anyone know where I can find a scripted Customer Satisfaction Survey for Inbound and Outbound Campaigns?

Hi Troy,
You need to devise your own CS Survey rather than copy one. It has got to be customized and tailored to your organizations and customers need. It has got to be un-biased and factful. The best survey is an average sized one with 5-6 questions and automated drop down ratings as that helps you in analyzing trends and emerging opportunities for your organization to improve on specific areas of service. You can include a comment section for personalized replies. I do have a variety of surveys with me, but I still feel you should have one of your own.

Kindest Regards,
Swapnil Coelho

Troy,

It's always worth doing a search here before posting a question.

This has been covered recently Survey Thread

Hope it helps

DaveA

Hi Troy!

If you would like to see a good customer satisfaction survey, you can try the live chat at eBay. Although the customer satisfaction survey randomly appears, there's a good chance that you might get one.

Hope that helps. :)

Hi there,

I have been searching far and wide over the past few months for a good customer satisfaction survey and I think one of the best Customer Feedback Software I’ve seen is... www.ransys.com have you heard of it? I heard they are quiet good, they seem to have just the software my company needs. They apparently have software called Attentive that is an event driven feedback software... I'd be happy to share info about what i found so far (my search has been long and hard), please let me know how it goes.
Thanks, Sig.

Hi,

Try NPS (Net Promoter Score), though market researchers disagree with this type, it is evidently working in big corporations. This survey has a series of questions about the experience on the previous call, time taken to reach the desk, accent and courtesy of the advisor or the agent, speed of service etc. The scaling for each question will be done on a scale of 1 to 5 where one is the least (totally disagree) to 5 being the best (outstanding). I guess you can decide on the wordings. Then there is the ultimate question "On a scale of 0 to 10, how likely is it that you like to recommend your friends and family to this service?". In the above scale if the customer rates the likleyhood between 0 to 6 then the customer is a DETRACTOR, if he rates 7 or 8 then the customer is PASSIVE and if the customer rates 9 or 10 then the customer is a PROMOTER. NPS is calculated as (Total Promoters - Total Detractors)/Total surveys.