Dialler Detection of Busy/Invalid tones: General discussion at CallCentreVoice

CallCentreVoice Topic Dialler Detection of Busy/Invalid tones

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Richard Furlong on 15/5/2008 17:23:39.
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Richard Furlong Dialler Manager Equidebt Limited 3 posts 0 friends welcomed	Dialler Detection of Busy/Invalid tones [15/5/2008 17:23:40]
	Hi, i am wondering if anyone can give me some advice on how to optimise the detection methods of our dialler. We recently worked out that 75% of what the Dialler codes as a Busy are actually true invalid numbers and only 65% of what the dialler codes as Invalid are true invalids! We are removing our Invalid numbers overnight and in the same job, sending them to a telephone cleanser who sends us back the same number for the cycle to start again! Our Dialler engineers have quoted 5 figure sums for this to be amended and updated. Is there anything out there that can help? Regards Richard Furlong

Sebastian Reeve Principal Solutions Engineer Genesys 36 posts 0 friends welcomed	RE: Dialler Detection of Busy/Invalid tones [15/5/2008 18:38:30]
	Richard, I have seen this type of problem before - partly due to technical issues within our public telephony network and partly due to the dialler itself. May I ask what dialler you use? Best regards, Seb Reeve

Richard Furlong Dialler Manager Equidebt Limited 3 posts 0 friends welcomed	Dialler Detection of Busy/Invalid tones [17/5/2008 10:09:34]
	We are using a Noble Dialler.

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