CallCentreVoice Topic Predictive Dialer

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Ashish gupta on 29/9/2009 18:22:42.
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Ashish gupta
team Leader
iGate global Solutions

8 posts
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Predictive Dialer  [29/9/2009 18:22:42]

Hi All,

We are a small set up currently on a P.I. project.
I am looking for a free version of auto dialer which can be worked with Voip.
Also, if there some vendor which can provide me good leads for this..

Help needed urgently please.

Ashish

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John Nicholson
Account Manager
Business Systems UK

193 posts
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Predictive Dialer   [30/9/2009 11:59:11]

Hi Ashish

Can I ask what your company does for a living and how many people do you need the dialer for

Kind Regards

John

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Ashish gupta
team Leader
iGate global Solutions

8 posts
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Predictive Dialer  [1/10/2009 14:13:36]

Hi John,

We are a small 5 seater call centre right now and would like to throw call automatically to our agents as manually copying the numbers and then dialing through Voipzoom is very tedious and time consuming.

Ashish

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Marianne Marrou
Telecom/Reporting Analyst
Outsource callcenter

339 posts
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Five9  [6/10/2009 15:35:28]

We've been using Five9 for a bit and it works well. It's cheap and easy to configure a basic campaign.

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Robert Labutis
CEO
Exigo Process Solutions

2 posts
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Five9  [17/7/2010 05:34:56]

I have to disagree with the notion that Five9 is a good option if you are looking for free. They charge per seat license which is over $100 per seat. The last I heard, Five 9 only allows you to use their voip carrier which is double the cost of what you can get outside. Check out Vicidial. You can find hosted dialers that you wouldn't have to maintain. You can find one that handles 10 seats for between $150 and $300 per month including support. This dialer is a full blown predictive dialer that can also dial manual if need be.
Hope this helps.

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