It's that time of year again and nominations are arriving for the Call Centre Management Association (UK) Awards already so it’s definitely time to start thinking about making your own nominations!
The CCMA Call Centre Manager of the Year Awards, now in their fifteenth year, aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These prestigious awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK.
How do I enter for the Awards?
There are four categories of awards:
• Call/Contact Centre Manager
. Emergency Control Room Manager
• Team Manager/Leader/Supervisor
• Support/Shared Services Manager
Entering couldn’t be easier, simply visit the CCMA website using the link on the resources page on this website (www.ccma.org.uk ) fill in the nomination form and include a brief description of why you think you should win your category. Then e-mail it through to the CCMA and wait to be short listed! Nominations for the 2010 CCMA Awards must be received by no later than the 19th March 2010.
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