John,
I too have been experiencing a downhill trend in the service from plusnet (which used to be excellent) and I have been looking for someone to replace it, however it is proving hard to match the features that PlusNet provide.
I am on the Premier product and use the domain management and DNS routing, have the fixed IP, use the CGI, and most of all I like the unlimited POP3 mailboxes, which I have not seen anywhere else.
I also like the fax-2-email, but i'm not too fussed about that.
So when.if you find a solution let me know.
I'm currently without ADSL whilst moving house and have experienced a nightmare to say the least with their CR team.
In my opinion they have been the victim of their own success in much the same wasy as Bulldog were! (Boy i'm glad I didn't take that job!)
Simon
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