CallCentreVoice Topic Listening in to phone calls on Nortel phones (CC6)

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Michael Downer on 24/7/2008 11:04:09.
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Michael Downer
Planning Manager
The MDU

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Listening in to phone calls on Nortel phones (CC6)  [24/7/2008 11:04:09]

HI,

I have recently moved to a CC where we use Nortel CC6 ACD infrastructure. I have always worked with Avaya's and know that on Avaya there is the programable function to set (f.ex *86) to enable listening in on phone calls.

Does anyone know how this works on a Nortel ACD?

Cheers,

Michael

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