CallCentreVoice Topic CACI

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Scott Wilton on 22/10/2009 22:42:34.
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Scott Wilton
Strategic Panning Manager
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CACI  [22/10/2009 22:42:34]

Hi All,

I have been booked in to a meeting with CACI international, I have limited understanding of what it does although I am advised that it is a forecasting tool

has anyone heard of this and have any comments they would like to share

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Dave Appleby
Resource Analyst
Healthcare Insurance

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CACI  [23/10/2009 07:29:25]

Scott,

I've not really heard a lot from them,

As far as I'm aware, it's 'kind of' WFM to the shift
level. Without the staff management stuff (breaks, Holidays
, shift bidding etc... )Then with the adherance reporting
tacked on the back end of the process.

Sorry it's not much help.

Regards

DaveA

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