CallCentreVoice Topic WFM - unable to view agent breaks, meals and track adherence

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Rodrigo Campelo on 13/11/2008 19:48:19.
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Rodrigo Campelo
Customer Services
Citibank

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WFM - unable to view agent breaks, meals and track adherence  [13/11/2008 19:48:19]

I work with Genesys WFM and I have a problem with schedules where agents work time starts at 23:00 and ends at 04:20. The work time between 00:00 and 04:20 stay with green color and is not possible to view agent breaks, meals and this issue avoid to correctly track adherence.
Does someone that work with Genesys WFM have an idea of what is wrong with the schedule ?

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