CallCentreVoice Topic Customer Service Failure

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Darryl Beckford on 3/10/2008 16:01:53.
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Darryl Beckford
Contact Centre Consultant
DarrylBeckford Limited

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Customer Service Failure  [3/10/2008 16:01:53]

Some Bristol Bumpkin getting her knickers in a twist:

http://failblog.org/2008/10/03/marriott-fail/

I stayed in the Bristol Marriot last Christmas and got home to discover they'd billed us twice....nice little trick.

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