In a CCT, I want to capture an 11 digit phone number in an Aspect 'variable' to enable routing to specific Agent Groups.

At the start of the CCT, I have added a 'collect' step (from $ - dialled digits), then a 'move' step ($ to A) & then an 'IF' statement (using 'variable contents of A is equal to constant).

The problem I have encountered is the variables only hold 9 digits (the phone number has 11) - if I enter in the first 9 digits of the phone number, will Aspect read those & route accordingly, or will the calculation fail as the 9 digits I have entered are not exactly the same as the 11 digit phone number ?

Any thoughts/ideas ?!

Hi Chris,

Not to sure why you would have a Collect step as this would play an annoucnement for the customer to enter a number.

You should be able to simply use "Move Var" from $ to A, you may wish to clear var A to make sure nothing else is there first.

The way you have put it wouldnt work, unfortuantly there isnt a feature to shorten the length (e.g. excel you would do Left(VarA,9))

Could you put it in Var C or D which would get the first 7 digits and match up the 7 digits instead of 9?

Another way (bit more messy) would be to use 2 if steps per number. E.G:

If Var A>= 01216035900 = true then IF Var A<=01216035999 = true then Select AG

Thanks

Ian

Just thinking... the <=> If steps may not work as had a leading Zero...

I know that's a very annoying 'feature' of Aspect that we've complained about.
If you're trying to route by areacode, then I'd suggest moving A to D (or C) which cuts it down to 7 digits and then parse it using a 7 digit comparison. That's what we do for determining Local vs LD for trunking on outbound.
If you're routing only particular callerids to particular agent groups then you can setup ANI routing on the starting application and setup seperate CCTs to route to those agent groups. Of course if you're talking about more than a thousand or so ANIs, then you'll probably need to build this via CTI or IVR with database access.