CallCentreVoice Topic Saturday Shifts whilst on leave

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Martyn Wetherhead on 26/3/2009 11:06:00.
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Martyn Wetherhead
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Geoban UK

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Saturday Shifts whilst on leave  [26/3/2009 11:06:00]

Can anyone help. I am having trouble planning saturday shifts for staff on leave. We currently use the Blue Pumpkin rota management system which works fine mon-fri but does not recognise a saturday shift when the agent is on leave. How does everyone else plan for this either in BP or generally ?

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