Im using CentreVu CMS Supervisor 13.
When changing/adding/removing an advisors skills I am always tempted to click on a different Call handling preference.
Call Handling Preferences is not something we have looked at changing or investigating the potential it has, when changing it.
Has anybody used anything other than Skill Level for directing calls. If so, strengths? Weaknesses? And why did you feel the need for the change?
The options available are:-
Greatest Need
Percent Allocation.
Thanks in advance for your feedback! |