CallCentreVoice Topic KPIs for an Industry specific contact center

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Aniruddha Chaturvedi on 27/5/2009 10:31:18.
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Aniruddha Chaturvedi
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KPIs for an Industry specific contact center  [27/5/2009 10:31:18]

Hi All,

Does anybody know where to get KPIs specific to a contact center in an industry such as retail, insurance, banking etc.
I am particularly looking for insurance and retail sectors.
Wherever I search, I get answers to KPIs of that industry's backend processes.

Thanks.

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